Account linking is the one-time step that connects your existing product credentials (Akeneo PIM, Supplier Data Manager, and any other Akeneo product you use) to a single Akeneo Product Cloud account. After your accounts are linked, you sign in to every Akeneo product with the same email address and password, and your existing roles and permissions in each product are preserved.

When account linking happens

Account linking happens the first time you sign in through the login page after your tenant has been enabled for Akeneo Product Cloud authentication. You do not start the flow manually — it is triggered automatically when Akeneo detects that the email address you enter matches one or more existing product accounts.

Three situations are possible:

• You have one product account — your existing Akeneo PIM or Supplier Data Manager account is automatically created on your first sign-in to the Akeneo Product Cloud. You confirm your email and set your Akeneo Product Cloud password.
• You have several product accounts under the same email address — Akeneo merges them after you verify your email. After linking, your Akeneo Product Cloud account grants access to every product you were previously entitled to, with the same roles in each.
• Your email is not yet associated with any Akeneo product — you cannot sign in until an administrator invites you. See User management in PIM or Manage your users in Supplier Data Manager.

Link your accounts on first sign-in

Use the email address you already use in another Akeneo product.

1. Open the URL of any Akeneo product you have access to. You are redirected to the Akeneo Product Cloud login page.
2. Enter the username or email of your existing product account in the Email field and click Continue.
3. Enter the password of your existing product account and click Login. Akeneo uses these credentials to verify your identity for this first sign-in.
4. On the Confirm your email address screen, enter the work email you want to use across all Akeneo products and click Confirm & Continue.
5. On the Check your inbox screen, open the verification email Akeneo sent and click the verification link inside. If the email does not arrive, use the Resend button (up to three attempts) under "Didn't receive the link?".
6. Return to the browser tab where you started the sign-in and click Continue on the Check your inbox screen.

If the email you entered already belongs to another Akeneo Product Cloud account, Akeneo links the two accounts. On your next sign-in, you authenticate to either product with the password of the account that owned the email first — that account becomes your primary Akeneo Product Cloud account. Otherwise, your existing product password becomes your Akeneo Product Cloud password and your email is now your sign-in identifier.

Link an additional Akeneo product to your existing account

If you already have an Akeneo Product Cloud account from one product (for example, Supplier Data Manager) and you try to open another Akeneo product where you have legacy credentials (for example, Akeneo PIM), Akeneo Product Cloud authentication asks you to verify those legacy credentials once to merge that product into your existing account.

1. Sign in to the Akeneo Product Cloud as you usually do.
2. Open the additional product URL — for example, your Akeneo PIM URL.
3. On the Link your account. screen, the message Sign in with your [Akeneo PIM | Supplier Data Manager] login details one last time to merge your accounts. After that, your new unified Akeneo Product Cloud account takes over is displayed.
4. Enter the Email (or legacy username) and Password of the additional product and click CONTINUE.
5. The additional product is merged into your Akeneo Product Cloud account. The next time you open that product, you go in directly with your Akeneo Product Cloud credentials.

The screenshot above shows the Link your account screen on the Akeneo Product Cloud, with the source product logo, the Akeneo Product Cloud logo, the description Sign in with your {product} login details one last time to merge your accounts. After that, your new unified Akeneo Product Cloud account takes over, the Email and Password input fields, the Forgot your {product} password? link below the password field, and the CONTINUE button.

If you forgot the legacy password of the additional product

If you do not remember the legacy password of the additional product, you can request a reset from the Link your account. screen itself.

1. On the Link your account. screen, click the Forgot your Akeneo PIM password? or Forgot your Supplier Data Manager password? link below the password field (the label adapts to the product).
2. On the email entry screen, enter the email address tied to your legacy account in the additional product and click SEND RESET LINK.
3. On the Check your inbox screen, read the message A password reset email has been sent. Reset your password, then click below to link your account.
4. Open the password reset email Akeneo just sent, click the reset link inside, and set a new password in the product's reset page.
5. Return to the Akeneo Product Cloud tab and click the Back button on the Check your inbox screen.
6. You land back on the Link your account. screen with your email pre-filled. Enter your new password and click CONTINUE to finish merging the account.

What is preserved after linking

After your accounts are linked, the following are preserved in each Akeneo product:

• Your roles and permissions in each product, as configured by the administrators of that product.
• Your product-specific preferences (default locale, default channel, default views in Akeneo PIM; language and notification preferences in Supplier Data Manager).
• Your user history in each product (created and edited items, audit trail entries).

The only credential that changes is the one used to sign in: instead of one password per product, you have one Akeneo Product Cloud password.

Receiving an unexpected verification email

If you receive a verification email from Akeneo without having tried to sign in, it means someone has initiated account linking with your email address. Common reasons:

• Another colleague started the Akeneo Product Cloud sign-in flow with the wrong email address.
• An administrator created a new Akeneo account that uses your email address.

If you did not request this and you do not recognize the activity, do not click the verification link, and contact your Akeneo administrator.

What to do if account linking fails

If you cannot complete account linking on your first sign-in to the Akeneo Product Cloud, check the following:

• The verification email did not arrive — check your spam or junk folder. If the email is not there, return to the login page and restart the sign-in. Wait at least one minute between two attempts.
• The verification link returns an error — verification links expire after a short period. Restart the sign-in to receive a new email.
• You entered the wrong password — Akeneo uses your existing product password only on the first sign-in to the Akeneo Product Cloud. If you do not remember it, use Reset your password before retrying.
• You see "User not found" — your email address does not match any existing Akeneo account. Contact your Akeneo administrator to confirm the address registered for you.

If the issue persists, contact your Akeneo administrator or Akeneo Support.

Related

• Akeneo Product Cloud authentication
• Log in to Akeneo PIM
• Reset your password