When Akeneo PIM sends outbound traffic — such as SFTP file transfers or webhook event notifications — that traffic originates from a fixed set of IP addresses specific to your deployment region. If your external systems (SFTP servers, webhook endpoints, or other integrations) restrict inbound connections by IP address, you need to allowlist the Akeneo PIM outbound IP ranges for your region.
What uses outbound IP addresses
The following types of outbound traffic in Akeneo PIM originate from the IP ranges listed below:
- SFTP exports and imports — when an import or export profile is connected to a remote SFTP server, Akeneo PIM connects from these IP addresses. See Schedule and automate your product imports/exports for setup details.
- Webhook event delivery — when an event subscription sends product data to a third-party endpoint, the requests come from these IP addresses. See Subscribe and manage events for setup details.
Outbound IP addresses by region
Add the IP range for your deployment region to the allowlist of any external system that Akeneo PIM connects to.
| Region | Outbound IP range (CIDR) |
|---|---|
| Europe - Other countries | 34.38.208.112/28 |
| UK | 34.39.23.176/29 |
| Europe - Germany | 34.89.162.24/29 |
| Australia | 34.40.128.88/29 |
| Hong Kong | 34.96.162.64/29 |
| US | 35.192.225.48/28 |
The table above lists the outbound IP ranges for each supported Akeneo PIM deployment region in CIDR notation. Add the range for your region to the allowlist of your SFTP server, webhook receiver, or other external system.
The IP ranges are given in CIDR notation. A /28 block covers 16 addresses; a /29 block covers 8 addresses. Configure your firewall or allowlist rules to accept the full CIDR block, not just a single address.
If you are unsure which region your Akeneo PIM instance is deployed in, check your contract or reach out to your Akeneo contact.
Related
- Schedule and automate your product imports/exports — configure SFTP, Amazon S3, Azure, and Google Cloud Storage connections for import and export profiles.
- Akeneo Trust Certificate — configure your systems to trust Akeneo PIM's TLS certificate chain when building integrations.
- What is an event subscription? — understand how Akeneo PIM delivers webhook events to connected third-party applications.