When a Supplier Data Manager job gets stuck at a specific step and stops progressing, you can reset that step from the SDM admin interface to resume processing without recreating the entire job.

When this happens

A Supplier Data Manager job step can get stuck and show a Pending or Error status in the following situations:

• The step encountered a temporary error or timeout during processing.
• The job was interrupted while the step was running (for example, due to a system restart or deployment).
• A step was queued but never started — if a step stays in Pending for more than 30 minutes without a start date, the system automatically marks it as Error with the message: Step never started. You can try to reset the step by following this guide.
• A step started but exceeded the maximum execution time — the system marks it as Error with the message: Step timed out. You can try to reset the step by following this guide.

Before you start

• You need admin access to the SDM admin interface (/admin/).
• Identify the job ID or project name before starting.

Steps

1. In the SDM admin interface, go to Admin > Jobs.
2. Search for the job by ID or project name. You can also filter by Pending or Error status to narrow results.
3. Click the job to open its details page.
4. In the Step dropdown, confirm which step is blocked. Check that its state is Pending or Error and that the Last update date is older than expected (for example, more than 30 minutes with no change).
5. Check the Reset step box.
6. Click Save (or Save and continue editing).
7. The system automatically restarts processing from that step. Refresh the page or check the logs to confirm the job is progressing.

The screenshot above shows the SDM admin job details page with the Reset step checkbox highlighted, the Step dropdown showing the blocked step, and the Save button used to apply the reset.

Related

• Manage your jobs
• Troubleshooting missing fields errors