Overview
When a catalog structure has been created/imported to the PIM, it can be challenging to change it afterward. This feature helps to reset a PIM instance.
This feature is only available in sandbox environments to avoid any incidence on your production.
How to reset an instance?
- In the menu, click System
- In the top-right corner, click Reset instance
- Follow the steps and wait for the maintenance page to redirect you automatically to the login page once the reset is done.
![Maintenance page](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13819/direct/1691658156830-Screenshot%2B2023-08-10%2Bat%2B11.02.23.png)
What is part of the reset?
When you reset your sandbox instance, the whole instance is reset except the users, user groups & roles. This way, users can reconnect when it is done and continue their work.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13819/direct/1691658175307-Screenshot%2B2023-08-10%2Bat%2B11.02.13.png)
Please note that the reset will also:
- delete any API connections (including Onboarder or Shared Catalogs)
- delete users' avatars
- redefine permissions (categories, attribute groups & locales) to All