How to download and install the connector?

#Where can I get Akeneo Connector for Magento 2?

There are 2 different versions of Akeneo Connector for Magento 2:

Please note that this free open source version of Akeneo Connector for Magento 2 won't give you access to official support and maintenance from Akeneo.

This version is available directly from our Public Github repository.

Please contact us to get access to our Private Github repository where the supported version of the connector is hosted.

Akeneo teams will get back to you with the process to install your connector via our Partner Portal and how to benefit from Akeneo Support.

#How to install the connector?

#Install "Akeneo Connector for Magento 2 Enterprise Edition"

Pre-requisites: Akeneo connector for Magento 2 Enterprise Edition should be retrieved from Akeneo Partner Portal and your SSH key should be set there.

Please read our documentation to get access to the connector via our Partner Portal.

Because the connector is a module for Magento 2, you must connect with SSH (with your SSH key you configured in the portal) and have the correct access to your Magento 2 server to install the connector.

Install the module with Composer as follows:

composer config repositories.magento2-connector-enterprise '{"type": "vcs", "url": "ssh://git@distribution.akeneo.com:443/magento2-connector-enterprise"}'
        

Then:

composer require "akeneo/magento2-connector-enterprise" "100.*"
        

Enable the module in Magento:

php bin/magento module:enable Akeneo_Connector
        

Check and update database setup:

php bin/magento setup:db:status
        
php bin/magento setup:upgrade
        

Flush Magento caches:

php bin/magento cache:flush
        

#Install "Akeneo Connector for Magento 2 Community Edition"

Because the connector is a module for Magento 2, you must connect with SSH and have the correct access to your Magento 2 server to install the connector.

Install the module with Composer as follows:

composer require akeneo/module-magento2-connector-community
        

Enable the module in Magento:

php bin/magento module:enable Akeneo_Connector
        

Check and update database setup:

php bin/magento setup:db:status
        
php bin/magento setup:upgrade
        

Flush Magento caches:

php bin/magento cache:flush
        

#What can I do if I have a question to ask, a bug to report or a suggestion to make about the Connector?

#On "Akeneo Connector for Magento 2 Enterprise Edition"

Please use our Helpdesk platform to contact us.

In the case of a "bug" report, please install the latest version of the Connector, also please disable all customisations and try to reproduce the bug again before reporting it.

If the problem occurs with the latest version of Akeneo Connector for Magento 2, feel free to report the bug to us.

Please make sure you have all this information before you open a ticket on our Helpdesk:

  • The exact version of your PIM (x.x.x) (System -> System information)
  • The exact version of your Magento 2 (x.x.x) (At the bottom right of your Magento 2 Dashboard Homepage)
  • The version of the installed Connector (which you can find on the connector configuration page)
  • Steps to reproduce the bug (be as precise as possible).
  • A screenshot of the whole connector configuration page.
  • A screenshot of the issue.

For our Support team to be able to take this issue into account, steps to reproduce should be performed in a non-customized environment on both Akeneo and Magento sides, with a vanilla connector (without customizations).

#On "Akeneo Connector for Magento 2 Community Edition"

Please note that we do not offer SLA-backed support on the Community Edition of Akeneo Connector for Magento 2 but you can use our Public Github repository to request help from our Community of users.