Logs & Errors
History
In the History section of your Shopify App, you can conveniently review all previous imports you have performed.
The imports are organized in chronological order, with the newest import appearing at the top. Please note that the list is limited to the 30 most recent imports. When hourly synchronization is enabled on your store, the list shows the imports of the last 14 days instead, split into pages that you can browse with the Previous and Next buttons.
Within the History section, you can find the following columns for each import:
1. Date: This indicates the exact date and time when the import process was initiated.
2. Duration: This refers to the duration it took for the import to complete its execution.
3. Type: The execution type can be categorized as either "full" or "delta." A "full" import signifies that all data was imported, while a "delta" import indicates that only the modified or updated data was imported.
4. Reference date: This is the date from which we retrieve all products created or updated in the Akeneo PIM when performing a delta import.
5. Scope: The scope denotes the type of job import performed. Currently, there are two available job types:
- Products: This job type focuses on importing product-related data.
- Products with variants: This job type focuses on importing products with variants-related data.
6. Status: For detailed information regarding the synchronization status, please refer to the Synchronization status section.
7. Message: The Message section provides an overview of the overall health of your job import. To explore further details about the import, simply click on See report. This will direct you to the synchronization report, with a detailed list of job logs categorized by product or other relevant categories.
Logs: Within the synchronization report, you will find errors and warnings associated with the import process. These error messages are designed to be clear and direct, assisting you in identifying and resolving any potential issues that may arise during the import.
By utilizing the comprehensive import history feature in your Shopify App, you can easily track and manage your previous imports, ensuring a seamless and efficient workflow for your online store.
Please use this feature to fix all potential errors and warnings in your imports. You can access the PIM and Shopify products concerned by clicking on Go to product.
Please note that you can use the delta import to apply fixes to your import and to preserve the performance of your app.
Synchronization report
The synchronization report is a detailed summary of the synchronization process. It includes information about the sync configuration, tracks the number of resources synchronized, and contains logs for debugging and understanding the synchronization. This report is essential for monitoring and optimizing the synchronization of your resources to Shopify.
Log messages
Info
| Log label | Log message |
|---|---|
| METAFIELD | |
| Product associations disabled | The synchronization of associations relating to simple products will not be processed because we detect no synchronization of this type of product. |
| Product model and variant associations disabled | The synchronization of associations relating to product models and variant will not be processed because we detect no synchronization of this type of product. |
| PRODUCT | |
| Product not found | PIM Product [<resource_identifier>]: The Shopify product linked to the PIM product was not found in the Shopify store. It has been recreated. |
| Pre-existing product synchronized | PIM Product [<resource_identifier>]: The PIM product has been synchronized with the pre-existing Shopify product [<shopify_product_id>]. |
| Product creation skipped | PIM Product […]: The PIM product has been skipped because the 'Import pre-existing products only' filter was activated. |
| Product created | PIM Product […]: The PIM product has been synchronized with Shopify. |
| Product updated | PIM Product [<resource_identifier>]: The PIM product has been updated in Shopify. |
| PRODUCT MODEL & VARIANT | |
| Pre-existing product model synchronized | PIM Product Model [<resource_identifier>]: The PIM product model and its <count_product_variants> variants have been synchronized with the pre-existing Shopify product [<shopify_product_id>]. |
| Product model creation skipped | PIM Product Model [<resource_identifier>]: The PIM product model and its variants have been skipped because the ‘Import pre-existing products only’ filter was activated. |
| Product model created | PIM Product Model [<resource_identifier>]: The PIM product model have been synchronized with Shopify. |
| Product model updated | PIM Product Model [<resource_identifier>]: The PIM product model has been updated in Shopify. |
| SYNCHRONIZATION | |
| Synchronization completed successfully | Synchronization has been successfully completed, with no warnings or errors. |
Warning
| Log label | Log message | Solution |
|---|---|---|
| GLOBAL | ||
| Attribute unavailable | PIM attribute [<attribute_code>]: The PIM attribute is no longer available in the PIM and has been unmapped from the <shopify_field_label> field. | |
| Attribute unavailable in the family | PIM attribute [<attribute_code>]: The PIM attribute is no longer available in the [<family_code>] family and has been unmapped from the <shopify_field_label> field. | |
| Incompatible attribute type | PIM attribute [<attribute_code>]: The PIM attribute has been unmapped from the Shopify field <shopify_field_label> because the attribute type <attribute_type_label> is incompatible. Please map a compatible PIM attribute to the Shopify field. | Map an attribute whose type is compatible with the Shopify field. |
| Family unavailable | PIM attribute [<attribute_code>]: The PIM attribute has been unmapped from the <shopify_field_label> field for the [<family_code>] family because the PIM family is unavailable. | |
| Family skipped due to deleted PIM attributes | The [<family_code>] family has been skipped because it references PIM attributes that no longer exist in the PIM catalog. Contact Akeneo support to repair the PIM catalog inconsistency. | Please contact support via the Helpdesk to repair the PIM catalog inconsistency. |
| LOCALE | ||
| Missing secondary locale | The language […] was not found in Shopify and was not synchronized. The language has been removed from your store configuration. Please check that it is enabled in Shopify. | |
| Translation of a resource failed | PIM <parent_resource_type> [<parent_resource_identifier>]: The <translatable_field_type> <translatable_field_identifier> has not been synchronized in the secondary locale [<locale_code>]. Message: <error_message>. | The solution depends on the error message. |
| Configured secondary locale unavailable | PIM secondary locale […]: The secondary locale is no longer available in the PIM for the channel <…> and has been unmapped from the store configuration. | |
| MARKET PRICING | ||
| Market no longer exists | Shopify market <…>: The Shopify market was not found and prices were not synchronized to the market. The market has been removed from your store configuration. Please check that it is enabled in Shopify. | |
| Market currency is no longer compatible | Shopify market <…>: The Shopify market currency is no longer compatible and prices were not synchronized. The market has been removed from your store configuration. Please check that it is enabled in Shopify. | |
| Locale selected for a market is no longer available | PIM locale […]: The PIM locale mapped with the Shopify market […] for market pricing is no longer available and prices were not synchronized. The market has been removed from your store configuration. Please check that it is enabled in the PIM. | |
| Price attribute unavailable for market pricing | The field Price is not mapped in the app and prices were not synchronized. The market pricing synchronization has been skipped. | |
| Incompatible attribute type for market pricing | PIM attribute […]: Market pricing has been skipped because the attribute type <…> of the PIM attribute mapped to the Shopify field […] is incompatible with market pricing. | |
| Markets pricing creation failed | PIM <parent_resource_type> [<parent_resource_identifier>]: The prices have not been synchronized on the market [<shopify_market_name>] with Shopify response: <error_message>. | The solution depends on the error message. |
| Invalid price value | PIM <…> […]: The value of the PIM attribute […], mapped with the price field, has not been synchronized in the market […] because its amount is not greater than zero. | Update the price field value in the PIM and restart synchronization. |
| Invalid compare-at-price value | PIM <parent_resource_type> [<parent_resource_identifier>]: The value of the PIM attribute [<attribute_code>], mapped with the compare-at-price field, has not been synchronized in the market [<shopify_market_name>] because its amount is not greater than or equal to zero. | Enter a compare-at price amount greater than or equal to zero in the PIM attribute mapped with the compare-at-price field. |
| Missing catalog in Shopify market | Shopify market <shopify_market_name> has no associated catalog and prices could not be synchronized. The market has been removed from your store configuration. Please check that it is enabled in Shopify. | |
| MEDIA | ||
| Media creation failed | PIM <resource_type> […]: Unable to upload media […] with Shopify response: <error_message>. | Restart synchronization. If the problem persists, please contact support via the Helpdesk. |
| Unsupported image extension | PIM <parent_resource_type> [<parent_resource_identifier>]: Unable to upload image [<media_code>] because the [<media_extension>] extension is not supported. The supported extensions are [<media_allowed_extension>]. | Update file extension type. |
| Asset attribute unavailable | PIM asset attribute [<resource_identifier>]: The PIM asset attribute - <shopify_media_field_label> associated with asset collection [<asset_collection_code>] related to asset family [<asset_family_code>] is no longer available in the PIM and has been unmapped from media mapping. | |
| Incompatible asset attribute type | PIM asset attribute [<resource_identifier>]: The PIM asset attribute - <shopify_media_field_label> associated with asset collection [<asset_collection_code>] related to asset family [<asset_family_code>] has been unmapped from media mapping because the attribute type [<attribute_type_label>] is incompatible. Please map a compatible PIM asset attribute. | |
| Incompatible asset attribute media type | PIM asset attribute [<resource_identifier>]: The PIM asset attribute - <shopify_media_field_label> associated with asset collection [<asset_collection_code>] related to asset family [<asset_family_code>] has been unmapped from media mapping because the media type [<media_type_label>] is incompatible. Please map a compatible PIM asset attribute. | |
| File creation failed | PIM <parent_resource_type> [<parent_resource_identifier>]: Unable to upload file [<file_code>]: <error_message>. | The solution depends on the error message. |
| PIM file download failed | PIM <parent_resource_type> [<parent_resource_identifier>]: Unable to download file [<file_code>] from the PIM: <error_message>. | The solution depends on the error message. |
| PIM Media download failed | PIM <parent_resource_type> [<parent_resource_identifier>]: Unable to download media [<media_code>] from the PIM: <error_message>. | The solution depends on the error message. |
| Image extension not found | PIM <parent_resource_type> [<parent_resource_identifier>]: Unable to upload image [<media_code>] because we cannot found the extension. The supported extensions are [<media_allowed_extension>]. | In the PIM, make sure the image file name has a supported extension (listed in the message). |
| Link media to variant failed | PIM Product Model [<product_model_identifier>]: Unable to link the media [<media_code>] to the variant [<shopify_variant_id>] because <error_message>. | The solution depends on the error message. |
| Link media to product failed | PIM <parent_resource_type> [<parent_resource_identifier>]: Unable to link the media [<media_code>] to the Shopify product because <error_message>. | The solution depends on the error message. |
| Unlink media to variant failed | PIM Product Model [<product_model_identifier>]: Unable to unlink the media [<media_code>] from the variant [<shopify_variant_id>] because <error_message>. | The solution depends on the error message. |
| File information update failed | PIM <parent_resource_type> [<parent_resource_identifier>]: Unable to update the information of the file [<file_code>]: <error_message>. | The solution depends on the error message. |
| METAFIELDS | ||
| Metafield definition recreated | The metafield definition for […] with key […] was not found in the Shopify store. It has been recreated. | |
| Metafield definition creation failed | Failed to create the metafield definition for […] key […] with Shopify response: <api_error_message>. | The solution depends on the error message |
| Metafield value creation failed | PIM <parent_resource_type> [<parent_resource_identifier>]: Error on metafield [<shopify_metafield_code>] value with Shopify response: <error_message>. | The solution depends on the error message |
| Too many metafield definitions | Synchronization was stopped because the limit of metafield definitions was reached for <metafield_owner_type> (<shopify_number_of_metafield_definitions_limit> metafields). | There are two possible solutions: • In the Shopify app, remove excess metafields to be under the limit. • In Shopify, remove excess metafields to be under the limit. |
| Attribute unavailable for metafields | PIM attribute […]: The PIM attribute is no longer available in the PIM and has been unmapped from the metafield mapping. | |
| Incompatible attribute type for metafields | PIM attribute […]: The PIM attribute has been unmapped from the metafield mapping because the attribute type <…> is incompatible. Please map a compatible PIM attribute. | |
| Incompatible attribute type for metafield definition | PIM attribute [<attribute_code>]: The PIM attribute has been unmapped from the metafield mapping because the attribute type <attribute_type_label> is incompatible with the metafield definition. Please map a compatible PIM attribute. | Map a PIM attribute whose type is compatible with the type of the existing Shopify metafield definition, or change the metafield definition in Shopify. |
| Association unavailable for metafields | PIM association […]: The PIM association is no longer available in the PIM and has been unmapped from the metafield mapping. | |
| Incompatible association for metafields | PIM association […]: The PIM association has been unmapped from the metafield mapping because the associations managing the quantities are incompatible. Please map a compatible PIM association. | |
| Metafield associations creation failed | PIM <parent_resource_type> [<parent_resource_identifier>]: Error on metafield associations [<association_code>] creation with Shopify response: <error_message>. | The solution depends on the error message. |
| Metafield definition update failed | Failed to update the metafield definition for […] key […] with Shopify response: <…>. | The solution depends on the error message. |
| Metafield definition deletion failed | Failed to delete the metafield definition for […] key […] with Shopify response: <…>. | The solution depends on the error message. |
| Metafield asset collection creation failed | PIM <parent_resource_type> [<parent_resource_identifier>]: Error on metafield asset collection [<asset_collection_code>] creation with Shopify response [<error_message>]. | |
| Metafield synchronization skipped | PIM <parent_resource_type> [<parent_resource_identifier>]: The Shopify metafield [<shopify_metafield_code>] has not been synchronised because at least one other metafield on the same Shopify Batch API call is in error. | |
| Metafield asset collection synchronization skipped | PIM <parent_resource_type> [<parent_resource_identifier>]: The Shopify metafield asset collection [<asset_collection_code>] has not been synchronised because at least one other metafield on the same Shopify Batch API call is in error. | |
| Metafield association synchronization skipped | PIM <parent_resource_type> [<parent_resource_identifier>]: The Shopify metafield associations [<association_code>] has not been synchronised because at least one other metafield on the same Shopify Batch API call is in error. | |
| Metafield reference entity creation failed | PIM <parent_resource_type> [<parent_resource_identifier>]: Error on metafield reference entity [<shopify_metafield_code>] creation with Shopify response [<error_message>]. | |
| Metafield reference entity synchronization skipped | PIM <parent_resource_type> [<parent_resource_identifier>]: The Shopify metafield reference entity [<shopify_metafield_code>] has not been synchronised because at least one other metafield on the same Shopify Batch API call is in error. | |
| METAOBJECT | ||
| Metaobject creation failed due to an error in a field | PIM reference entity [<parent_resource_identifier>] to metaobject [<shopify_metaobject_definition_id>], Record [<resource_identifier>]: Error on metaobject field [<shopify_metaobject_field_key>] on value [<shopify_metaobject_field_value>] with Shopify response: <error_message>. | |
| Metaobject update failed due to an error in a field | PIM reference entity [<parent_resource_identifier>] to metaobject [<shopify_metaobject_definition_id> - <shopify_metaobject_definition_type>], Record [<resource_identifier>]: Error on metaobject field [<shopify_metaobject_field_key>] on value [<shopify_metaobject_field_value>] with Shopify response: <error_message>. | |
| The metaobject configuration is invalid | Synchronization stopped because the metaobject is invalid : <error_message> | |
| Metaobject creation failed | PIM reference entity [<parent_resource_identifier>] to metaobject [<shopify_metaobject_definition_id>], Record [<resource_identifier>]: Error on metaobject creation due to <error_message> | The solution depends on the error message. |
| Metaobject update failed | PIM reference entity [<parent_resource_identifier>] to metaobject [<shopify_metaobject_definition_id> - <shopify_metaobject_definition_type>], Record [<resource_identifier>]: Error on metaobject update due to <error_message> | The solution depends on the error message. |
| PRODUCT | ||
| Shopify product error | PIM Product [<resource_identifier>]: Error with Shopify response: <error_message>. | The solution depends on the error message. |
| Shopify product field error | PIM Product [<resource_identifier>]: Error on field [<shopify_field_code>] with Shopify response: <error_message>. |
The solution depends on the error message. To resolve this issue, there are two possible options: 1/ Delete the product from Shopify and recreate it via the app. This will ensure the product is created with the correct option type. 2/ Revert the app configuration to use the previously applied option type. |
| Product identifier value empty or null | PIM Product […]: The PIM product has not been synchronized with a Shopify product because the value of the […] attribute, used as a PIM product identifier to match the pre-existing Shopify catalog, is empty in the PIM or not linked to the […] family. | Please check your PIM for the following items: • The attribute used as a PIM product identifier is linked to the mentioned family. If not, please link the attribute to the family and fill in the attribute value for the product mentioned. • The attribute value is filled in for the mentioned product. If not, please fill in an attribute value for the product. |
| Product identifier value not unique | PIM Product […]: The PIM product has not been synchronized because the value of the […] field, used as a Shopify product identifier to match the pre-existing Shopify catalog, is not unique. | Please check which products have the same identifier in your Shopify store and assign a unique value to each of these products. |
| Product status invalid | PIM Product [<resource_identifier>]: The product status '<attribute_value>' is invalid, the default status '<product_status>' has been set. | |
| Data transformation values not computed | Some data transformation values could not be computed from the PIM. The configured default value has been applied instead. | Check the data transformation rules configured in the app and the PIM values they use. If the default value is not the expected one, update the PIM data or the transformation rule. |
| Product tags not added | PIM Product [<resource_identifier>]: The PIM tags could not be added to the Shopify product due to <error_message>. The rest of the product has been updated. | The solution depends on the error message. |
| PRODUCT MODEL & VARIANT | ||
| Product model not found | PIM Product Model [<resource_identifier>]: The Shopify product linked to the PIM product model was not found in the Shopify store. It has been recreated. | |
| Shopify product model error | PIM Product Model [<resource_identifier>]: Error with Shopify response: <error_message>. | The solution depends on the error message. |
| Shopify product model field error | PIM Product Model [<resource_identifier>]: Error on field [<shopify_field_code>] with Shopify response: <error_message>. | The solution depends on the error message. |
| Variant not found | PIM Product Model [<resource_identifier>]: Shopify variant [<product_variant_identifiers>] linked to the PIM product model was not found in the Shopify store. It has been recreated. | |
| Too many axes | PIM Product Model [<resource_identifier>]: The PIM product model and its variants have not been synchronized because it contains more than <shopify_number_of_options_limit> variation axes. | In the PIM, recreate the product model and its variants with a different structure, so that it does not exceed the maximum number of variant axes allowed by Shopify (mentioned in the message). |
| Too many variants | PIM Product Model [<resource_identifier>]: The PIM product model and its variants have not been synchronized because it contains more than <shopify_number_of_variant_limit> variants. | In the PIM, restructure your product model so that it does not exceed the variant limit of your Shopify store (up to 2,048 variants per product, whatever your Shopify plan). You can break down the product model by variant axis. |
| No variant in the PIM | PIM Product Model […]: The PIM product model has not been synchronized because it has no enabled variant. | Please add or enable a variant to the product model. |
| Variant identifier value empty or null | PIM Product Variant [<product_variant_identifier>]: The PIM product variant has not been synchronized because the value of the [<attribute_code>] attribute, used as a PIM variant identifier to match the pre-existing Shopify catalog, is empty or not linked to the [<family_code>] family. | Please check your PIM for the following items: • The attribute used as a PIM variant identifier is linked to the mentioned family, at the variant level. If not, please link the attribute to the family, at the variant level, and fill in the attribute value for the variants. • The attribute value is filled in for the variant mentioned. If not, please fill in an attribute value for the variant. |
| Variant identifier value not unique | PIM Product Model […]: The PIM product model and its variants have not been synchronized because the value of the […] field, used as a Shopify variant identifier to match the pre-existing Shopify catalog, is not unique. | Please check which variants have the same identifier in your Shopify store and assign a unique value to each of these variants. |
| Variant identifier not at the variant level | PIM Product Model [<resource_identifier>]: The PIM product model and its variants have not been synchronized because the value of the [<attribute_code>] attribute, used as a PIM variant identifier to match the pre-existing Shopify catalog, is linked to the product level of the [<family_code>] family. | |
| Different number of variant axes | PIM Product Model […]: The PIM product model and its variants have not been synchronized because it does not have the same number of variant axes as the Shopify product […]. | In the PIM or in Shopify, restructure your product model so that there are the same number of variant axes. |
| More variants in Shopify | PIM Product Model […]: The PIM product model and its variants have not been synchronized because there are more variants on the Shopify product […]. | There are two possible solutions: • Create the missing variant in the PIM • Delete the excess variant in Shopify |
| More variants in the PIM | PIM Product Model [<resource_identifier>]: The PIM product model and its variants have been synchronized, but there were more variants on the PIM product model. Missing variants have been created. | |
| Same number of variants but different variant identifier value | PIM Product Model […]: The PIM product model and its variants have not been synchronized because there are variants on the Shopify product […] that are not in the PIM. | Please check if it's the same variant on both sides with a different identifier. If so, use a single identifier for this product on both PIM and Shopify. |
| Product model status invalid | PIM Product Model [<resource_identifier>]: The product model status '<attribute_value>' is invalid, the default status '<product_status>' has been set. | |
| Product model synchronization error | PIM Product Model [<resource_identifier>]: The PIM product model and its variants have not been synchronized due to <error_message> | |
| Variant not created because it already exists in Shopify. | PIM Product Model [<parent_resource_identifier>], Variant [<resource_identifier>]: The variant could not be created because a variant corresponding to the option values '<product_option_values>' already exists on Shopify. | Two variants have the same option values. In the PIM or in Shopify, make sure each variant of the product has a unique combination of variant axis values. |
| Variant creation failed | PIM Product Model [<parent_resource_identifier>], Variant [<resource_identifier>]: Error on product variant creation with Shopify response: <error_message>. | The solution depends on the error message. |
| Variant update failed | PIM Product Model [<parent_resource_identifier>], Variant [<resource_identifier>]: Error on product variant update with Shopify response: <error_message>. | The solution depends on the error message. |
| Variants creation failed | PIM Product Model [<resource_identifier>]: Error on product variants creation with Shopify response: <error_message>. | The solution depends on the error message. |
| Variants update failed | PIM Product Model [<resource_identifier>]: Error on product variants update with Shopify response: <error_message>. | The solution depends on the error message. |
| Reference entity record with non-unique position. | PIM Product Model [<parent_resource_identifier>], Variant [<resource_identifier>]: The variant has not been synchronized on Shopify because the record [<reference_entity_record_code>] of the reference entity [<reference_entity_code>] has the attribute [<attribute_code>] with a non-unique value (value = <attribute_value>). | In the PIM, give a unique value to the mentioned attribute (for example, sort_order) for each record of the reference entity. |
| Reference entity record with empty position. | PIM Product Model [<parent_resource_identifier>], Variant [<resource_identifier>]: The variant has not been synchronized on Shopify because the record [<reference_entity_record_code>] of the reference entity [<reference_entity_code>] has the attribute [<attribute_code>] with an empty value. | In the PIM, fill in the mentioned attribute (for example, sort_order) for the record of the reference entity. |
| Reference entity record with invalid position. | PIM Product Model [<parent_resource_identifier>], Variant [<resource_identifier>]: The variant has not been synchronized on Shopify because the record [<reference_entity_record_code>] of the reference entity [<reference_entity_code>] has the attribute [<attribute_code>] with value that is not a integer (value = <attribute_value>). | In the PIM, enter a whole number in the mentioned attribute (for example, sort_order) for the record of the reference entity. |
| Shopify product option linked metafield invalid value | PIM Product Model [<resource_identifier>]: The variation axis [<option_name>] is linked to the Shopify metafield [<shopify_metafield_code>], but at least one value is invalid for this metafield (<error_message>). Check that the values configured for this variation axis are valid for the linked Shopify metafield; a common cause is the products missing a Shopify product category that supports this metafield. | Check that the values of the variation axis are valid for the linked Shopify metafield. A common cause is products without a Shopify product category that supports this metafield. |
| Data transformation values not computed | Some data transformation values could not be computed from the PIM. The configured default value has been applied instead. | Check the data transformation rules configured in the app and the PIM values they use. If the default value is not the expected one, update the PIM data or the transformation rule. |
| Combined listing product without option value | PIM Product Model [<parent_resource_identifier>], <resource_type> [<resource_identifier>]: The product has not been attached to the combined listing because it carries no value on the variation axes the listing is built on. | In the PIM, fill in the variation axis values of the product, then launch the synchronization again. |
| Combined listing child not linked | PIM Product Model [<parent_resource_identifier>], <resource_type> [<resource_identifier>]: The product has not been attached to the combined listing because no Shopify product is linked to it. | Launch a synchronization so that the product is created and linked in Shopify, then launch the synchronization again to attach it to the combined listing. |
| PUBLISHING SETTINGS | ||
| Publishing channel no longer exists | Shopify <shopify_catalog_type> <shopify_catalog_title>: The Shopify publishing channel was not found and products were not published to this channel. The publishing channel has been removed from your store configuration. Please check that it is enabled in Shopify. | |
| Product publishing failed | PIM <resource_type> [<resource_identifier>]: The product has not been published on <shopify_catalog_type> <shopify_catalog_title>. Message: <error_message>. | |
| Product not published | PIM <resource_type> [<resource_identifier>]: Shopify accepted the publication request but the product is not published on <shopify_catalog_type> <shopify_catalog_title>. Please check in Shopify that the product is eligible for this channel. | In Shopify, check that the product meets the requirements of the publishing channel. |
| SYNCHRONIZATION | ||
| Synchronization completed with errors | Synchronization has been completed with […] warnings and […] errors. | |
| Another synchronization is running | Synchronization has been skipped because another one is currently running. | Please wait for the current synchronization to finish, then restart the synchronization that has been skipped. |
Error
| Log label | Log message | Solution |
|---|---|---|
| GLOBAL | ||
| Unknown error | <resource_type> [<resource_identifier>] cannot be synchronized due to an unknown error. Please try again. | Launch the synchronization again. If the problem persists, please contact support via the Helpdesk. |
| Synchronization resource stopped | <resource_type> [<resource_identifier>] cannot be synchronized because synchronization was stopped. Please try again. | The synchronization stopped progressing (stalled synchronization) before this resource could be processed. Launch a new synchronization: a delta synchronization processes the remaining resources. |
| MEDIA | ||
| Unknown error on media | PIM <resource_type> [<resource_identifier>]: Media cannot be synchronized due to an unknown error. Please try again. | Please contact support via the Helpdesk. |
| METAFIELD | ||
| Unknown error on metafields | PIM <resource_type> [<resource_identifier>]: Metafields cannot be synchronized due to an unknown error. Please try again. | Please contact support via the Helpdesk. |
| PRODUCT | ||
| Unknown error on product | PIM Product [<resource_identifier>] cannot be synchronized due to an unknown error. Please try again. | Please contact support via the Helpdesk. |
| PIM products not retrieved | Several products could not be retrieved from the PIM and could not be synchronized. | Launch the synchronization again. If the problem persists, please contact support via the Helpdesk. |
| PRODUCT MODEL & VARIANT | ||
| Unknown error on product model | PIM Product Model [<resource_identifier>] cannot be synchronized due to an unknown error. Please try again. | Please contact support via the Helpdesk. |
| PIM product models not retrieved | Several product models could not be retrieved from the PIM and could not be synchronized. | Launch the synchronization again. If the problem persists, please contact support via the Helpdesk. |
| Combined listing parent missing | PIM Product Model [<resource_identifier>]: The children have not been attached to the combined listing because its Shopify parent product could not be created. | Check the logs related to the creation of the combined listing parent product, fix the issue, then launch the synchronization again. |
| Too many products in the combined listing | PIM Product Model [<resource_identifier>]: The combined listing has not been updated because it would contain <count_combined_listing_children> products, more than the <shopify_number_of_combined_listing_children_limit> allowed by Shopify. | In the PIM, reduce the number of products in the product model so that it does not exceed the Shopify limit mentioned in the message. |
| Too many combined listing options | PIM Product Model [<resource_identifier>]: The combined listing has not been updated because it would contain <count_combined_listing_options> options, more than the <shopify_number_of_options_limit> allowed by Shopify. | In the PIM, reduce the number of variation axis values so that the combined listing does not exceed the Shopify limit mentioned in the message. |
| Too many variants in the combined listing | PIM Product Model [<resource_identifier>]: The combined listing has not been updated because its products hold <count_product_variants> variants in total, more than the <shopify_number_of_variant_limit> allowed by Shopify. | In the PIM, reduce the number of variants in the product model so that it does not exceed the Shopify limit mentioned in the message. |
| Combined listing update failed | PIM Product Model [<resource_identifier>]: The combined listing has not been updated. Message: <error_message>. | The solution depends on the error message. |
| Combined listing parent failed | PIM Product Model [<resource_identifier>]: The parent of the combined listing has not been created, so none of its products have been attached to it. Message: <error_message>. | The solution depends on the error message. |
| SYNCHRONIZATION | ||
| Synchronization stopped manually | Synchronization has been manually stopped by a user. | |
| Synchronization stalled (legacy) | Synchronization has been automatically stopped because it lasted too long. | This log is no longer generated and is kept for older synchronization reports. A stalled synchronization now ends with the WARNING status, and the resources that could not be processed are reported with the global_006 log. Restart synchronization. If the problem persists, please contact support via the Helpdesk. |
| PIM API unavailable | Synchronization has been automatically stopped due to the unavailability of the PIM API. Please try again later. | Restart synchronization. If the problem persists, please contact support via the Helpdesk. |
| Unknown error | Synchronization has been automatically stopped due to an unknown error. Please try again and contact support if the error persists. | Restart synchronization. If the problem persists, please contact support via the Helpdesk. |
| Insufficient app permissions | Synchronization has been stopped due to insufficient app permissions for the current catalog. Please update the category tree and locale permissions in your PIM then try again. | Follow the steps below: 1. In your PIM, go to Connect then Connected apps. 2. Under the Akeneo App for Shopify, click on the Manage app button. 3. Go to the Permissions tab and add the missing category trees, locales, and attribute groups. 4. Save, then restart synchronization. |
| Data access error | Synchronization has been stopped due to insufficient app permissions for the current catalog. Please contact support for assistance. | Please contact support via the Helpdesk. |
| Configured channel unavailable | Synchronization has been stopped because the channel <…> is no longer available in the PIM. Please update the store configuration. | Please set an active channel on your PIM. |
| Configured currency unavailable | Synchronization has been stopped because the currency <…> is no longer available for the channel <…>. Please update the store configuration. | Please set an active currency on your PIM channel. |
| Configured locale unavailable | Synchronization has been stopped because the locale <…> is no longer available for the channel <…>. Please update the store configuration. | Please set an active locale on your PIM channel. |
| Identifier unavailable for pre-existing catalog | Synchronization has been stopped because the attribute [<attribute_code>], used as a PIM identifier to match the pre-existing Shopify catalog, is no longer available in the PIM. | Please set an active PIM attribute as PIM identifier. |
| Incompatible identifier for pre-existing catalog | Synchronization has been stopped because the attribute [<attribute_code>] type, used as a PIM identifier to match the pre-existing Shopify catalog, is incompatible. Please map a compatible PIM attribute. | Please set a compatible PIM attribute as PIM identifier. Compatible attribute types: Identifier, text. |
| No mapped fields | Synchronization has been stopped because none of the native fields are mapped. | Please map at least the required fields to synchronize your products. Required field: Title |
| Unmapped required fields | Synchronization has been stopped because the following fields are required but not mapped: <shopify_field_label> | Please map the required fields to synchronize your products. Required field: Title |
| Configured product variant filters invalid | Synchronization has been stopped because the product variant filters are invalid due to <error_message> | In the app configuration, fix the Product variants filters of the Synchronization filters section. The filtering syntax must follow the Akeneo API format. |
| Configured product filters are invalid | Synchronization has been stopped because the product filters are invalid due to <error_message> | In the app configuration, fix the Products filters of the Synchronization filters section. The filtering syntax must follow the Akeneo API format. |
| Configured product model filters invalid | Synchronization has been stopped because the product model filters are invalid due to <error_message> | In the app configuration, fix the Product models filters of the Synchronization filters section. The filtering syntax must follow the Akeneo API format. |
| Insufficient App permissions for attributes | Synchronization has been stopped because the following PIM attributes are not accessible by the App. Please update the permissions in your PIM then try again. Invalid attributes: <attribute_code>. | In the PIM, give the app access to the listed attributes (permissions of the connected app on the related Attribute Groups), then launch the synchronization again. |
| Combined Listings not enabled | Synchronization has been stopped because Combined Listings mode is enabled but this Shopify store is not eligible. Combined Listings requires a Shopify Plus plan. | Combined Listings requires a Shopify Plus plan. Select another option in the Product model structure section of the app configuration, or upgrade your store to Shopify Plus. |