Reporting
Product Exports Reports List
Once you have sent your product catalogs to the retailer or marketplace, a report is generated to provide the status of your catalog export on the retailer or marketplace side. It highlights errors related to the retailer or marketplace requirements for a particular family of products and, depending on the activation channel you are connected to, offers a way to fix them.
The reports are organized in chronological order, with the newest export report appearing at the top. The list is limited to the 100 most recent exports for easy navigation and reference. Open the received report to check for any errors. Retailers or marketplaces typically provide error logs or notifications indicating where issues might have occurred.
Within the reports tab, you can find the following essential information related to each product export within the report table:
- Report Generation Date: Indicates the exact date and time when the export process was initiated and completed.
- Products from Your Source: Refers to the number of products coming from your PIM, combining all your catalogs.
- Products Sent for Integration: Refers to the number of products sent to the retailer or marketplace.
- Products Accepted: Depending on the channel, refers to the number of products successfully accepted by the retailer.
- Errors: Refers to the total number of errors generated in the latest report.
Next to the report time, there is also an indication of whether the report was a "dry run." The concept of a dry run is explained in the article related to product exports
Individual Reports
You can analyze a specific report by clicking on the report line. This will open a detailed view of the report, showing all the errors associated with that product export. Retailers or marketplaces usually provide error logs or notifications that indicate where issues might have occurred.
Example of an error:
| Message | From | Actions |
|---|---|---|
| 'list_price' is required but not supplied. | Amazon | Open the product directly in the PIM | Copy Logs |
On this page, you can view each error in clear, easy-to-understand language. The errors are linked to specific PIM attributes (or a combination of them if multiple sources were used in the mapping). The error log descriptions are written to be easily understood by non-technical users.
To address an error listed in your report, click on Open Products to go directly to your PIM’s product enrichment page. Use this feature to troubleshoot and fix potential errors or warnings from your export.
You can copy the logs for a specific error by clicking on Copy Logs.
The Generated Files button in the top right of the screen allows you to download:
- Exported products in an Excel file
- The retailer or marketplace template file
- Sent/Displayed product comparison (Amazon only)
Once inside a single report, you can go back to the full reports list by clicking back to all reports