Reporting
Product Exports Reports List
Once you have sent your product catalogs to the retailer or marketplace, a report gets generated to provide you with the status of your catalog export on the retailer or marketplace side. It highlights the errors associated with the retailer or marketplace requirements for a particular family of products and, depending on the activation channel you are connected to, offers you a way to fix them.
The reports are organized in chronological order, with the newest export report appearing at the top. Please note that the list is limited to the 100 most recent exports for easy navigation and reference. Open the received report to check for any errors. Retailer or marketplace will typically provide error logs or notifications that indicate where issues might have occurred.
Within the reports tab, you can find the following essential information related to each product export within the report table:
1. Report generation date: This indicates the exact date and time when the export process was initiated and completed.
2. Product coming from your source: This refers to the number of products coming from your PIM, a combination of all your catalogs.
3. Product sent for integration: This refers to the number of products coming from your PIM, a combination of all your catalogs.
3. Product accepted: Depending on the channel, this will refer to the number of products that have been successfully accepted on the retailer side.
4. Errors: This refers to the total number of errors the latest report generated.
Next to the report time, we also display whether the report was a “dry-run”. The concept of dry run is explained in the article related to product exports
Individual Reports
You can analyze a specific report by clicking on the report line. This will bring up a more comprehensive view of the report with all the errors associated with this product export. Retailers or marketplaces will typically provide error logs or notifications that indicate where issues might have occurred.
Example of an error:
| Message | From | Actions |
|---|---|---|
| 'list_price' is required but not supplied. | Amazon | Open the product directly in the PIM | Copy Logs |
From this page, you can see each of the errors in plain text, easy-to-understand language. The errors are linked to specific PIM attributes (or a combination of them if multiple sources were used in the mapping). The error log descriptions are written to be easy to understand for non-technical users.
To take action on the error listed in your report, by clicking on Open Products you are taken directly to your PIM, at the product enrichment page. Use this functionality to help troubleshoot and fix potential errors/warnings from your export.
You can copy the logs from a specific error by clicking on Copy Logs
You can also download the exported product by clicking Download Files in the form of a product CVS
The download files button in the top right of the screen allows you to download the following files:
- Exported products
- The retailer or marketplace template file if you
- Sent/Displayed product comparison (Amazon only)
Once inside a single report, you can go back to the full reports list by clicking back to all reports