How to download and install the connector?

#Where can I get Akeneo Connector for SFCC?

There are 2 ways to put your hands on Akeneo Connector for SFCC:

  • On Salesforce marketplace, where you can download the free version that includes the latest certified version of the connector.

You will need a Salesforce Xchange account to get access to this archive.

Please note that this free version connector will not give you access to the latest version of Akeneo Connector for SFCC as well as the Akeneo official support.

This up-to-date version provides early access to latest patches and new features for Akeneo Connector for SFCC. It is also supported and maintained by Akeneo teams.

Please contact us to get access to the Akeneo private repository where the supported version of the connector is hosted.

Akeneo teams will then get back to you on how to download the connector via our Partner Portal and how to benefit from Akeneo support.

#Download the connector


Because the Akeneo Connector for SFCC is hosted on the Project Console of the Akeneo portal ( or, as Project manager, you need to check that:

  1. You have access to the connector (if you have not already done so).
  2. You have created your developer in your organization (The person who will install the Connector) and have given him access to the project Console.
  3. This developer has declared his SSH key on his profile and that you have given him the access rights to the Enterprise Repository.
  4. Be sure that your developer use his SSH key (the same SSH key you configured in our Akeneo portal) before starting to type the following git commands.

Please don't hesitate to contact your Akeneo CSM to check if everything is well configured for the next steps.

Then clone the repository by using this command:

git clone ssh://

If you encounter a HEAD error, please perform the following actions :

1. Go to your project repository

2. List all available tag:

git tag

3. Select the latest tag (the following example is for 19.10.0) to retrieve all files:

git checkout v19.10.0

4. Please read carefully all instructions from the previous Git command.

#Install the connector

#Upload the cartridge

Upload the bc_akeneo cartridge into the Salesforce Commerce Cloud Studio Workspace:

  • Open Salesforce Commerce Cloud Studio.

  • Click File -> Import -> General -> Existing Projects into Workspace.

  • Browse to the directory where you have saved the bc_akeneo cartridge.

  • Click on Finish.

  • Click OK when prompted to link the cartridge to the sandbox.

#Metadata Import

For Akeneo Connector for SFCC to work, the following object structures (metadata) need to be imported and configured in the Business manager.

Follow the steps below:

  • In the cartridge bundle find metadata/simple-akeneo-workflow_site-import and compress it to generate file.

  • Go to Business Manager Menu: Administration > Site Development : Site Import & Export

  • Under Import : Upload archive: Ensure that the radio button with label Local is enabled (Else click on the radio button to enable it).

  • Click on Choose File input field, select the file from open dialog box and click on Upload button.

  • After finishing the upload, from the Archives list click the radio button corresponding to and click on Import button.

  • Click on OK button of the confirmation box asking "Are you sure that you want to import the selected archive?"

#Log API communication (debug mode)

  • Go to Business Manager Menu: Administration > Operations : Services > AkeneoGetGeneral

  • Tick the checkbox Communication Log Enabled if you want API communication to be logged.

  • Repeat the same for AkeneoGetToken.

#Add the cartridge to your sites

1. Go to Business Manager Menu: Administration > Sites : Manage Sites.

2. Select your site.

3. Click on the Settings tab.

4. Append ":bc_akeneo" to the Cartridges field.

5. Click on Apply button.

6. Repeat steps 2. to 5. for all sites including Business Manager site.

Fill all Akeneo configuration present in Site Preferences.

Schedule job as needed, and start synchronization with Akeneo instance ! 😉

Please read also the additional documents in the "documentation" folder of the Github repository to have more technical information around Akeneo Connector for SFCC.

#Migration: I have a very old "Pipeline" version of the connector, how can I migrate to the "Script" version?

If you have an old Pipeline version (< v19.3.1) of the connector and want to update to the Script version, please follow these steps:

#Step 1: Upload latest cartridge code to active code version

  • Get the latest cartridge code from Akeneo.
  • Replace the cartridge bc_akeneo in UX Studio (Eclipse).
  • Upload the cartridge in to the active code version of the sandbox

#Step 2: Re-import Jobs

To setup Jobs, as mentioned below, import the Jobs.xml file which is available in metadata folder in the cartridge bundle. (metadata/simple-akeneo-workflow_site-import)

  • In the Business Manager, go to Administration > Operations : Import & Export
  • Under section titled as Import & Export Files, find the Upload button and click on it
  • Upload the metadata/simple-akeneo-workflow_site-import/jobs.xml file using the Upload File form
  • Come back to Administration > Operations : Import & Export
  • Under section titled as Jobs, find the Import button and click on it
  • Select the radio button corresponding to jobs.xml that you uploaded and click in Next button
  • After automatic validation of file, click on Next button When you import the jobs.xml properly, the jobs list under Administration > Operations : Jobs get updated with script version.
  • On re-import of Jobs, all the jobs are reset to use for SiteGenesis Site.
  • You may go through all the Job Steps in all the jobs.
  • Find the Job Steps which are assigned to SiteGenesis Site.
  • Reassign them to your preferred site(s).
  • Leave the Job Steps which are assigned to Organization intact.

#What can I do if I have a question, if I want to report a bug or a suggestion for the connector?

Please use our Helpdesk platform to contact us.

In the event of a bug report, please install the latest version of the connector and try to reproduce the bug again before reporting it

If the issue occurs with the latest version of the connector, feel free to report the bug to us. Please provide us with the below information when you open a ticket on our Help Center:

  • The version of your PIM instance
  • The version of your Salesforce Commerce Cloud instance
  • The version of the installed connector
  • Steps to reproduce your issue (please be as precise as possible).

For our Support team to be able to take this issue into account, the steps to reproduce should be performed in a non-customized environment on both Akeneo and SFCC sides, with a vanilla connector.
Please note that we do not offer support on the free version of Akeneo connector for SFCC (which you get from Salesforce marketplace)

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